498 Intuit - Quicken Consumer Reviews and Complaints. Financial records, including years of investment account transactions housed in this product. But then they started getting complaints that the 2016 update created new. On Windows but switched to a Mac and was forced into buying 2017 Quicken.
. I, too, am having a lot of duplicate transactions that started appearing back on 01-Mar-2016 and have continued almost daily ever since.
The duplicates are not in a pending status, they do not affect the calculated account balance, and they appear to be completely random; not every transaction is duplicated. The duplication seems to affect both debits and credits to the account. Thankfully, I do not have thousands of transactions to sift through, but it is still annoying. Hopefully a fix is coming soon!
Just an FYI.I see several people have noted that their problems seem to arise from transactions through Citizens Bank. I do not use Citizens, just a small bank in Alabama that probably nobody has ever heard of. So I don't really think the bank is the problem. Finally received a response from Mint.
Disappointing that they are pointing the finger. Had a good run with Mint, but service is no longer usable with these errors. I’m sorry to hear that your transactions are duplicating.
I'd like to share that there are several potential causes for this issue: 1. The transactions are duplicated on the bank's website. If this is the case, there’s no way for us to fix the issue since we are only pulling in what’s posted on the bank site. You should contact your bank and ask them to look into the issue.
The transactions IDs were changed by the bank. Every transaction is assigned a unique identifier (ie” Transaction TID) by the financial institution. If for any reason the transaction ID is updated by the bank, and the TID changes, Mint sees it as a different transaction, regardless if the date, payee, and amount are the same. A one-time glitch on the bank website that cause the issue in Mint. If this happens, unfortunately, we don’t have the ability to automatically clean up or remove the duplicate transactions.
We do however, have an algorithm in our scripts that attempts to prevent this from happening. Regardless of the cause, the steps to deal with it in Mint is the same. You can indicate a transaction as a duplicate and hide them on your transactions page. Like many of you, I started getting a lot of duplicate transactions.
I remembered that I had just added a couple new accounts that I had recently opened at my bank to Mint. During the 'add account' process, Mint displayed a message explaining that it looked as if I was adding accounts that already existed and did I want to continue. While trying to figure out the duplicate transaction mystery, I looked at my account list.
I had twice as many accounts listed as i actually have. When I looked at Settings/Financial Accounts, I noticed to supersets of accounts for my bank. I identified the correct group of bank accounts based on current balances and deleted the other set of bank accounts. That solved my duplicate transaction issue. My suggestion is this: Make sure you don't have multiple instances of your bank accounts active in Mint.
That may be the source of your duplicate transaction issue. You're right: two issues here.
First is the problem itself, that renders Mint.com next to useless. Second is the blame-others, take-no-responsibility response, which suggests some serious rot in the business that rightly raises questions about dedication to customers. It should be noted that this follows on Intuit's TurboTax debacle a year ago, in which they sneakily tried to force customers into a higher-level product by changing the criteria from past years.
Apologies and refunds were (finally) forthcoming, but they were forced by complaints and competition, not contrition. I know Mint is free (to users, not advertisers), so ultimately it is those paying for promotions that are getting screwed in this. But it's not nice to users, either, and does raise questions about Intuit generally.
I recommend those frustrated with this try Personal Capital. I am continuing to use both-in hopes Mint.com has a deathbed conversion-but if simple tracking of accounts and investments (versus budgeting) is what you use Mint for-then Personal Capital is better at this point. For anyone following this thread that hasn't seen an update from Mint: They are working on it. There's a bunch of separate help tickets/forum posts about the issue, and they know about it. I totally understand that it's frustrating, I'm in the same boat with my Citizens checking account. I submitted an individual help ticket, and they've been very helpful and have sent me multiple 'Don't worry, we didn't forget about you, we're trying to fix this!'
Although the fix isn't quite here yet, they've been very communicative and up front in my experience. I assume writing code, launching it, checking for bugs, dealing with customers, perfecting the UX, etc. Is time consuming. In the meantime, be part of the solution, not the problem, and be patient.
If it's killing you, go to a different product. Otherwise, Mint still has value for me (even though I have to mark a bunch of duplicates), and I plan on patiently waiting a bit longer for a solution.
By all means, submit a ticket, comment here if you're having the same issue (so Mint understands the depth of the problem), but nobody gains anything from rude internet comments. For anyone still wondering, I got this response from Mint today about my Citizens Checking: Since we usually display the transactions in our product by getting the transactions from your Citizens bank website everyday. We're sorry to inform you that we are unable to support you on this issue because your Citizens Bank website changes the description of few transactions after 24 hours since the transaction is initiated, that is, It shows some description for Day 1 and some other description is displayed for the same transaction on Day 2, in some cases, transaction date is changed on Day 2.
This is the reason for duplicate transactions in our product. Kindly reach Citizens bank to resolve this issue on their Citizens bank website. I hope they're able to fix it for some of the other bank accounts listed above!. About a month ago I discovered a rash of duplicates that extended back almost two months. It took me a few hours to clean them all up and they all appeared to be related to my BofA CC.
I e-mailed Mint support and, although I got a response, it wasn't really that productive or helpful except that they mentioned something about transactions IDs. So I tried something that seems to have worked for me at least. I only open, and refresh, Mint once a week. My thinking is that the duplicates were being created by pending transactions being downloaded twice as a result of transactions IDs getting changed between downloads? ¯ (ツ)/¯ Could be a total garbage theory, and/or could be that they fixed whatever was going on with BofA, but I've been operating this way for at least a month and I've not had any duplicates since.
It would be nice if Mint actually shared and communicated what's going on so it's users didn't have to resort to voodoo witchcraft conspiracy ideas. Speaking of which. Fingers crossed. I must say, I do see ID's and sometimes descriptions change after a transaction is posted. That still does not seem hard to solve with some simple logic. But heck if Mint does not want to do that.
All we really need is a button that gives you a dialog window that displays identical $$ transactions and the ability to click on the one we want to remove. I don't think that is too difficult and it would displace any error on the user. Come on MINT.
I know the Banks suck but you can get creative and help folks solve problems with software and make life easier! People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:. Keep it conversational.
When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details.
Break information down into a numbered or bulleted list and highlight the most important details in bold. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for.
Then, provide a response that guides them to the best possible outcome. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.